Frequently Asked Questions
Everything you need to know about our fair trade fashion and sustainable apparel.
What makes GOEX Apparel different from other clothing brands?
GOEX is a fair trade brand focused on sustainability. We pay living wages to our workers in Haiti and the USA, use eco-friendly fabrics like recycled polyester and USA-grown cotton, and ensure a transparent supply chain from start to finish.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most domestic orders arrive within 3-7 business days via carbon-neutral shipping partners.
What is your return and exchange policy?
We want you to love your gear. If you are not satisfied, you can return or exchange unworn and unwashed items within 30 days of purchase. Please note that custom-printed items are final sale unless there is a manufacturer defect.
Do you offer wholesale or custom printing services?
Yes! We specialize in premium blank apparel for screen printers and offer custom decoration services for businesses, events, and non-profits looking for ethically sourced merchandise.
How should I care for my GOEX garments?
To preserve the life of your apparel and the environment, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or ironing directly on printed graphics.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.